Returning Articles


If you are not entirely satisfied with a product and wish to return it, please contact our customer service before sending it back.

Products can generally be returned if they were in stock at the time the order was placed and if they are still in their original, undamaged packaging. However, we kindly ask you to understand that products ordered specifically for you, products that are not in new condition or products with incomplete or damaged packaging may not be returned or rather only returned for a fee.


Returns policy

Unlimited right of return

Return possible
• Articles in original, unopened packaging
• Articles that were in stock at our main warehouse in Wohlen at the time they were ordered
• Articles purchased no longer than 10 days ago

Limited right of return

Return with deduction possible
10% of current price
• Articles in opened but undamaged original packaging
• Articles unused and in new condition
• Articles including all accessories
• Articles that were in stock
• Articles purchased no longer than 10 days ago


Right of return determined after individual check
Minimum 20% deduction of current price
• Articles in original packaging
• Used articles
• Articles including all accessories
• Returning articles is possible after a check has been carried out but cannot be guaranteed.
• The amount deducted is determined after a check has been carried out by our returns department.

 

No right of return

Return not possible
• Articles without original packaging
• Articles missing accessories
• Opened consumables (Batterie, Siliconspray…)


This deduction is made solely to cover costs in order to enable resale. All used products are labelled accordingly and available at a reduced price in our online shop.

Manufacturers